Zalando Reviews

Zalando has an overall rating of 4.6 based on 23 reviews. Customer feedback on Zalando is mixed: Zalando reviewers highlight positive aspects like wide range of products, easy returns process, frequent sales and discounts, user-friendly website, which strongly appeal to fashion-conscious shoppers, online bargain hunters, busy professionals, trend-savvy individuals. However, Zalando is often criticized for its long delivery times, occasional sizing issues, customer service responsiveness, limited stock on popular items.

4.6/5.0

23 reviews

5 Stars

13

4 Stars

5

3 Stars

2

2 Stars

0

1 Star

0

All Zalando Reviews (23)
anett.sillaste
May 02, 2026
"Guiness tshirt"

Wonderful 🫶 👉 Good quality and very beautiful. Fits true to size

Chad_daniels96
April 23, 2026
"Looks legit and I'm happy"
Everything I got looks genuine to me, and the tags and packaging all seemed right. the worry about whether it would be legit was avoidable once I had it in hand. Happy with the purchase.
hello_wanda147
April 16, 2026
"Uh, overall it feels secure..."
Uh, overall it feels secure, which I like. The login takes a bit longer than I expected, but the password reset worked fine when I needed it.
DAWSON
April 03, 2026
"Looked just like the pictures"
I don’t have the patience for listings that make you guess, so I was glad this one was actually accurate. The description was right, and the item looked just like the photos.
THOMPSON
April 02, 2026
"Great for finding better deals"
I usually use Zalando to compare prices, and quite often it ends up being cheaper than buying directly from the brand, especially during sales. It’s not always the absolute lowest price, and popular sizes can sell out quickly, but I’ve definitely saved a decent amount on trainers and jeans. Overall, it’s been a smooth experience for me, and delivery was fine too...
adam_Salmon78
March 27, 2026
"Fair and hassle-free refund"
I had to return a pair of trainers because they didn’t fit, and I wasn’t sure how long the refund would take. To be fair, once they received the return, the money was back in my account within a few days. I didn’t have to chase anyone, the email updates came through, and everything was handled properly. Can’t really ask for much more than that
leigh2001
March 23, 2026
"Fit was just right"
I ordered my usual size and it fit really well. The size guide was super helpful, and I was glad I didn’t have to deal with sending anything back this time
suduputha5252
March 06, 2026
"Good"

Good online shopping. Original selling. Good


DennySchott_05
February 12, 2026
"Nice fit and feels like good quality"
I ended up ordering this after seeing a few other people say it fit well, and I’m glad I did. The fabric feels nice quality and it fits me comfortably. I did notice one seam that looked a little loose, so I’ll keep an eye on it, but overall I’m happy with it. Seems like the good reviews were accurate
James_kirkland00
January 26, 2026
"Quick support, preventable hassle"
Support got back to me really fast and sorted my return right away. The whole return situation felt preventable, but I do appreciate how quickly they handled it once I reached out.
mariechavez4402
January 23, 2026
"Shoes were okay"
The shoes themselves were fine and fit like expected, but the box showed up ripped and all squashed. Kind of annoying to get them like that, honestly. Anyway
hello_geraldine615
January 22, 2026
"I mostly use Zalando on the…"
I mostly use Zalando on the app, usually when I’m on the sofa in the evening or killing time with a coffee, and it’s easy to find what I’m looking for. The filters are actually useful, especially for sizes and brands, and the size info is usually clear enough that I don’t feel like I’m guessing too much. I’ve used the website on my laptop too, and that’s straightforward as well. The only annoying thing is the app can be a bit slow sometimes, and every now and then it jumps back while I’m browsing, which is frustrating if I was deep into scrolling through trainers or jackets. Overall though, it’s been a good experience.
ZEE
January 08, 2026
"Trainers Arrived Right on Time"
I ordered a pair of trainers and, i kept checking the tracking like, okay, let’s see if this actually updates properly. To be fair, it did the whole way through. The parcel turned up exactly when it said it would, no drama, no chasing around. Can’t complain at all — really happy with it.
AdanCruz
December 29, 2025
"I’ve ordered from Zalando a few…"
I’ve ordered from Zalando a few times now, the main reason I keep going back is the stock. I know it sounds like a small thing, but I get fed up with finding something I like on other sites only for all the normal sizes to be gone. With Zalando, I usually still manage to find my size, so it just feels worth checking there first. Even with trainers and jackets, there’s usually a decent choice of colours and sizes left. I haven’t had any problems so far either, it’s just been simple to find what I want and order it. 5 stars from me
David-adams
December 24, 2025
"I wasnt sure how long the…"
I wasnt sure how long the refund would take, but it came back fast. i dont have any complaints about the process
johnlancaster7259
December 22, 2025
"Always Worth a Look"
I always end up finding something I like here. It’s a good place to browse because there’s usually something that feels worth picking up.
neldarockwell1279
December 22, 2025
"Order came right the first time"
I ordered a pair of trainers and a hoodie from Zalando, and it all turned up exactly as it should. The sizes were right, colours matched what I picked, and even the brand tags were all there. I was half expecting some random mix-up because that’s happened to me before with online orders, and returning stuff is such a pain. I always end up leaving the parcel by the door for days, telling myself I’ll deal with it after coffee. Delivery was fine too, nothing dramatic either way. Mostly I’m just happy the order was accurate and I didn’t have to send anything back. The trainers fit well, the hoodie looked right, and that was pretty much all I wanted. Would definitely use them again.
teresahenderson2670
December 19, 2025
"I ordered it on Monday and…"
I ordered it on Monday and it was already at my door by Tuesday, which was a relief because I hate waiting around for parcels. No hassle, no messing about, just a quick delivery. Happy with it.
DONLEY
December 17, 2025
"Good deals sometimes, but a bit hit or miss"
I’ve found some decent discounts on Zalando now and then, I’ve managed to grab a few things cheaper than I would’ve in regular shops. The annoying part is the promo codes don’t always work on the stuff I actually want. The sale prices can be really good, it just feels a bit hit and miss sometimes.
ernestina_Copeland94
November 28, 2025
"Easy checkout"
Paying was straightforward and my card worked right away. Pages loaded fine too. I just had to check the delivery info once, but overall it was all good

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Zalando Q&A

chatting with a guy named Daniel, and he was super helpful, offering me a refund right away. Half an hour later, I got an email from PayPal confirming my refund. I'm giving it 5 stars since I've never faced a problem before, and my issue was resolved in just a few minutes.

They are scum 100% sure after what I have experience and I should have read other reviews

Ok

Good

Can you share a success story using zalando uk?

sadduck267
August 10, 2020

“I don't have one. Soon I get my money back I am done”

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